All orders to the EU will be shipped Delivery Duties Unpaid (DDU) and so orders shipped outside of the UK will be subject to custom taxes and/or duties.

This means the customer is responsible for paying, or claiming back, any Import VAT and Import Duty due on receipt of their goods. We advise all customers outside the UK, and particularly within EU countries, to check local customs tax and duties costs before making a purchases, as these must be paid to allow the goods to be released.

Please note that all returns costs are the responsibility of the customer.

Returned items must comply with:

Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
All items must be returned in saleable condition within 14 days of receipt.
Please take care when trying on your purchases and return them in the same condition you received them.
Any returns that do not meet our policy will not be accepted and will be sent back to you.
Make sure your items are securely packed.

How to return
Please return your items to:
beeboon
178 Kings Road
SW3 5XP London
United Kingdom

Please, kindly include your order number and billing name inside the return package.

Our depot services won’t take parcels charged by customs Duty or import VAT, consequently those items will be sent back to you.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@beeboon.co.uk.

Faulty Item Returns

We want you to be completely satisfied with your purchase. If you receive a faulty item, we offer a free return subject to the following conditions:

**Proof of Fault:** Please provide clear evidence of the fault, such as photos or videos, when reporting the issue. This helps us to assess the problem and expedite the return process.
**Verification:** Upon receiving the returned item, our technical team will thoroughly inspect it to validate the reported fault.
**Return Shipping:** If the fault is confirmed, we will cover the cost of return shipping. You will be provided with a prepaid return shipping label.
**Non-Faulty Items:** If our inspection finds no fault with the returned item, or the fault is determined to be caused by misuse or damage by the customer, a return fee of £5 will be deducted from your refund to cover our processing and shipping costs.

**Initiating a Return for a Faulty Item:**

To initiate a return for a faulty item, please contact our customer support team via email to hello@beeboon.co.uk and include:

* Your order number
* A detailed description of the fault
* Clear photos or videos demonstrating the fault

Our customer support team will guide you through the return process and provide you with a prepaid return shipping label if the fault appears legitimate based on the evidence provided.

**Please Note:**

* This policy applies only to faulty items.
* We recommend that you inspect your order upon receipt and report any faults as soon as possible.

We reserve the right to refuse a free return if the above conditions are not met.