Delivery Options
See below information about delivery options available. We only deliver to the UK mainland.
| Delivery Option | Order Before | Delivery Times | Cost |
|---|---|---|---|
| Free Click & Collect | 5pm | Collect next day in store | Free |
| Free Standard UK Delivery | Midnight | Within 3-5 days (excluding bank holidays) | Free for orders over £45 |
| Standard UK Delivery | Midnight | Within 3-5 days (excluding bank holidays) | £3.95 |
| Next Working Day Delivery (*) | 3pm - Monday to Thursday | 1 Day | £7.20 |
| Next Working Day by 1pm | 3pm - Monday to Thursday | Next working day before 1pm | £8.90 |
| Saturday by 1pm | 3pm - Friday | Saturday before 1pm | £15 |
(*) For customers in London Zone 1 (only for below selected postcodes) we will do same day delivery, instead of ‘next day’.
Postcodes included: W1, W2, W8, W11, WC1, WC2, SW1, SW3, SW7, SE1, NW1, EC1, EC2, EC3 and EC4.
Returns Policy
Returned items must comply with:
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
- Shoes must be unworn and not contain soles marks.
- All items must be returned in saleable condition within 28 days of receipt.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted and will be sent back to you.
FREE Returns – How to return
Royal Mail
- You will find a returns form included on the delivery note enclosed with your parcel.
- Make sure your items are securely packed and attach the free returns label to your parcel.
- Take the parcel to your local Post Office.
- Make sure you get a receipt and code for tracking your parcel online, as we are only responsible for your parcel once it has been received at our warehouse.
the refunds to show on your account.